Personalised Acrylic Keyring

Delivery

Processing Time: All orders are handmade and dispatched within 1-3 business days.

Delivery: UK orders are sent via Royal Mail.
Delivery usually takes 2-4 business days after dispatch.

Delays: Please note that delivery times may vary during busy periods.

Address Issues: Please double-check your delivery address. I cannot replace items sent to an incorrect address provided at checkout.

Custom Orders: Custom or personalised items may take slightly longer - this will always be communicated before purchase.

Returns

Due to the handmade and personalised nature of my products, I do not offer refunds unless an item arrives damaged or faulty.

If there is an issue, please contact me within 48 hours of delivery with photos so I can help resolve it.

Refunds cannot be issued for:
• Change of mind
• Incorrect personalisation provided by the customer
• Normal wear and tear

Cancellation

Cancellations: Orders can be cancelled within 6 hours of purchase. After this time, work may have already begun and cancellation may not be possible.

Returns: As items are handmade and often personalised, returns are not accepted unless the item arrives faulty.

Exchanges: Exchanges are not available for personalised items.

If you have any concerns, please reach out, I’m always happy to help.