Question about an order?
Everything on Crafter’s Market is made and posted by an independent maker, so they are the quickest people to help with:
- delivery updates and tracking
- changing your delivery address before the parcel is posted
- questions about an item, personalisation or a return
Reply to any email about your order and it goes straight to the maker. Their contact details are also in your order confirmation and on Track your order.
Contact us instead if the maker has not replied within 2 working days, or to make a Buyer Protection claim.
We don’t see the need to hide our contact information behind endless forms or hoops. If you’d like to speak to us, let’s make it easy.
Email: [email protected]
Just drop us an email and tell us what you need. The more context you can provide upfront, the quicker and more accurately we can respond. A clear outline of your question, project, or issue helps us give you a proper answer first time round.
We’re a small team, so thoughtful, detailed messages are genuinely appreciated.
Please don’t spam us – we read everything that comes through, and we’d much rather spend our time helping real people.
If you’re a vendor or supplier, please contact us via your dashboard using the support form only. Messages sent outside of the proper channel may not receive a response.