Vendor Agreement

1. Marketplace Role

You confirm that you are an independent seller.

2. Payments

You authorise CMUK to:

• collect customer payments via Stripe
• deduct platform commission and fees
• transfer your earnings once fulfilment requirements are met

You understand that payouts may be delayed until orders are completed and funds are available.

3. Responsibilities

You agree to:

• provide accurate listings
• fulfil orders promptly
• comply with UK law
• handle returns and customer queries professionally

4. Refunds and Disputes

You are responsible for refunds and disputes relating to your products, subject to consumer law.

5. Account Standing

CMUK may suspend payouts or accounts if:

• policies are breached
• disputes are excessive
• required by Stripe or law

6. Vendor Subscriptions

Subscription and Billing

• Payment is collected by Direct Debit via GoCardless or by Stripe.
• The subscription renews automatically unless cancelled.
• We will give you at least 14 working days’ notice of any changes to price or billing terms.
• To avoid being charged for the next billing period, you must cancel at least 3 working days before your renewal date.
• You can cancel your subscription at any time from Shop Dashboard > Subscriptions.

Refunds

If you cancel after the cooling-off period or after using the service, your payment is non-refundable.

When you sign up to either Plus or Premium plans, you have a 14-day cooling-off period under UK consumer law.

If you cancel within this 14-day window and have not yet used the service (e.g. listed an item – even in draft form), you will receive a full refund.

7. Acceptance

By continuing, you confirm that you have read and agree to the CMUK Terms of Use and Privacy Policy.