Privacy Policy

Website | Mobile App

Website

1. Introduction

Crafters Market UK respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use, store, and share personal data when you use our marketplace.

2. Data We Collect

We may collect:

  • name and contact details
  • account information
  • order and transaction details
  • billing and shipping addresses
  • communication records
  • technical data such as IP address and browser type

Payment card details are processed securely by Stripe and are not stored on our servers.

3. How We Use Your Data

We use personal data to:

  • create and manage accounts
  • process orders and payments
  • communicate about purchases
  • provide customer support
  • prevent fraud
  • comply with legal obligations

4. Payment Processing

Payments are handled by third-party payment providers such as Stripe.

We share necessary data with payment processors to:

  • process transactions
  • manage refunds
  • handle disputes
  • comply with financial regulations

Stripe processes data in accordance with its own privacy policies and GDPR obligations.

5. Sharing Your Data

We may share personal data with:

  • vendors, to fulfil orders
  • payment providers, such as Stripe
  • service providers who support our platform
  • legal or regulatory authorities when required

We do not sell personal data.

6. Legal Basis for Processing

We process personal data based on:

  • performance of a contract
  • legal obligations
  • legitimate business interests
  • user consent where required

7. Data Retention

We retain personal data only for as long as necessary to:

  • provide services
  • meet legal and accounting requirements
  • resolve disputes

8. Your Rights

You have the right to:

  • access your data
  • correct inaccurate data
  • request deletion
  • object to processing
  • withdraw consent where applicable

To exercise your rights, contact [email protected].

9. Security

We take reasonable technical and organisational measures to protect personal data.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website.

CMUK Seller Mobile App

This section of our Privacy Policy describes information handled by the CMUK Seller mobile app (published as “CMUK Seller” on Google Play and the Apple App Store.

It applies only to the mobile app; use of the crafters.market website is covered by the sections above.

The CMUK Seller app is a tool for approved Crafter’s Market vendors to manage their own shop from their phone – reviewing orders, editing products, updating branding, and responding to customer activity. It is not a customer-facing app

Who can use the app

The app is restricted to vendors who have an approved seller account on crafters.market.

You cannot create a new account from inside the app; access is granted only to existing vendor accounts.

Information the app accesses

When you use the app, we process the following categories of information, all of which are already associated with your existing vendor account:

Account information

  • Your email address and password (used only at sign-in; the password is sent directly to the crafters.market API and is never stored on the device).
  • Your first name, last name, and phone number as listed on your vendor profile.
  • A secure authentication token generated by the server after sign-in, stored in the device’s encrypted secure storage (iOS Keychain / Android Keystore). This token lets the app stay signed in between launches.

Shop and product data

  • Your shop name, description, branding images (logo, banner), store policies, and social links.
  • Products you create or edit: titles, descriptions, prices, SKUs, stock levels, shipping profiles, categories, tags, attributes, variations, and product images.
  • Uploaded media files (product photos, logos, banners) from your device’s photo library.

Order and customer data

  • Orders placed with your shop, including order numbers, statuses, totals, and line items.
  • Customer names, billing email addresses, billing phone numbers, and shipping addresses associated with each order, for the purpose of fulfilling the order. We process this data on your behalf – the customer’s relationship is with Crafter’s Market, not with the app.
  • Tracking numbers and shipping providers you enter when marking orders as shipped.

App preferences

  • Your chosen appearance setting (System / Light / Dark), stored locally on the device in encrypted secure storage.

Analytics shown in the app

  • The dashboard displays sales figures, order counts, page views, conversion rates, and similar summary statistics for your own shop.
  • These analytics are generated server-side from your own shop’s data and are visible only to you.

Information the app does not collect

  • Location data – the app never requests or reads your device’s location.
  • Contacts – the app never reads your device contacts.
  • Microphone – the app does not record audio.
  • Camera – the app does not use the camera directly. When you add product images, the app opens the system photo library picker; it does not capture photos in-app.
  • Third-party advertising identifiers – the app contains no ads and no advertising SDKs.
  • Analytics tracking – the app does not use Google Analytics, Firebase Analytics, Segment, Mixpanel, or any similar third-party analytics or crash-reporting service. The only analytics shown are the sales figures from your own shop.

How the app uses the information

The app uses this information solely to let you manage your vendor account and shop. Specifically:

  • Signing you in and keeping you signed in.
  • Displaying your orders, products, media library, and shop settings.
  • Letting you edit products, update order statuses, and save changes back to crafters.market.
  • Showing you sales and traffic statistics for your own shop.
  • Sending you in-app notifications about new orders, reviews, and other shop activity.

We do not use your information for marketing, advertising, profiling, or any secondary purpose.

How data is stored

On your device

  • The authentication token and your appearance preference are stored in the device’s encrypted secure storage (iOS Keychain / Android Keystore).
  • Temporary in-memory caches of recent orders, products, and analytics are kept while the app is running to make the interface feel fast; these are cleared when the app is closed.

On our servers

  • All shop, product, order, and customer data is stored on the crafters.market backend, which is subject to the main Privacy Policy above.

The app does not copy or export your customer data to any storage outside the crafters.market backend.

Who we share information with

The app communicates with the following services:

  • crafters.market (our backend) – the app reads from and writes to your vendor account via our authenticated REST API.
  • Stripe – if you choose to connect Stripe for payouts, the app opens Stripe’s secure web flow in your browser. The app does not see, handle, or store your Stripe credentials or financial details. Stripe’s privacy policy: https://stripe.com/privacy

Permissions the app requests

  • Photo library access – requested when adding or changing product images, logos, or banners. Used only to select images; the app does not scan or index your library.
  • Notifications – optional, for order and shop activity alerts.
  • Network access – required to communicate with crafters.market.

You can revoke permissions at any time in your device settings. Revoking photo access will prevent new uploads but will not remove existing content.

Data retention and deletion

Because the app is a view into your vendor account, any data you see in the app is stored on crafters.market.

To delete your vendor account or specific data, you can sign into your account on the website and do so within the Settings tab. Alternatively, please contact: [email protected]

Uninstalling the app will:

  • Remove the authentication token and appearance preference from your device.
  • Not delete your vendor account, products, orders, or customer data from crafters.market.

Children

The app is a business tool for approved adult vendors. It is not directed at children under 13, and we do not knowingly process data from children.

Changes to this section

If we materially change how the app handles information, we will update this section and, where appropriate, notify vendors via the app or email.

Contact

Questions about the app’s privacy practices can be directed to:[email protected]

Last updated: 05/04/2026