Highland Cow Family Pack

Delivery

**Shipping Policy**

**Shipping Within the United Kingdom**
We offer **free shipping on all UK orders**.

All orders are shipped using **Royal Mail Tracked 48** service. This service typically delivers within **2–3 business days** after dispatch, although delivery times are not guaranteed.

**Order Processing Time**
Orders are processed within **1-3 business days** (excluding weekends and bank holidays). Once your order has been dispatched, you will receive a confirmation email with your Royal Mail tracking number.

**Tracking Your Order**
You can track your parcel using the tracking link provided in your dispatch email. Please allow up to 24 hours for tracking updates to appear.

**Delivery Delays**
While Royal Mail aims to deliver within the stated timeframe, delays may occasionally occur due to postal disruptions, peak periods, or weather conditions. We appreciate your patience in these situations.

**Incorrect Addresses**
Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders shipped to incorrectly entered addresses.

**Lost Parcels**
If your order has not arrived within **7 working days** of dispatch, please contact us so we can investigate with Royal Mail.

**Contact Us**
If you have any questions about your order or shipping, please contact us at:
**Email:** [email protected]

Returns

**Refund & Returns Policy**

**Returns**
We accept returns within **14 days** of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

To request a return, please contact us at **[email protected]** with your order number and reason for return. We will provide instructions on how to send your item back.

**Non-Returnable Items**
We cannot accept returns for:

* Used or damaged items not caused by us
* Items returned without prior contact
* Any personalised or custom-made products (if applicable)

**Refunds**
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within **5–10 business days**.

Please note that it may take additional time for your bank or card provider to process the refund.

**Return Shipping Costs**
Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

**Faulty or Incorrect Items**
If you receive a faulty, damaged, or incorrect item, please contact us within **48 hours of delivery** with photos of the issue. We will arrange a replacement or full refund, including postage where applicable.

**Your Consumer Rights**
Nothing in this policy affects your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of receiving it.

**Contact Us**
For any return or refund enquiries, please contact:
**Email:** [email protected]