Products
Customer Reviews
About
At the heart of rural Aberdeenshire, Newtonbury Apiary is dedicated to crafting beautifully simple, natural products straight from the hive.
Our 100% handmade Scottish beeswax candles are carefully poured at our own working apiary, using pure beeswax produced by our bees. Each candle carries the warm, golden glow and delicate natural honey scent that only genuine beeswax can provide — no additives, no artificial fragrances, just nature at its finest.
Rooted in traditional beekeeping and a passion for sustainability, we take pride in creating candles that are:
• Naturally air-purifying
• Long-burning and clean
• Made from locally produced Scottish beeswax
• Handcrafted in small batches with care
When you choose Newtonbury Apiary candles, you’re supporting local beekeeping, sustainable practices, and authentic Scottish craftsmanship.
From hive to home — pure, simple, and beautifully natural. 🐝🕯️
Shop Policies
**Shipping Policy**
**Shipping Within the United Kingdom**
We offer **free shipping on all UK orders**.
All orders are shipped using **Royal Mail Tracked 48** service. This service typically delivers within **2–3 business days** after dispatch, although delivery times are not guaranteed.
**Order Processing Time**
Orders are processed within **1-3 business days** (excluding weekends and bank holidays). Once your order has been dispatched, you will receive a confirmation email with your Royal Mail tracking number.
**Tracking Your Order**
You can track your parcel using the tracking link provided in your dispatch email. Please allow up to 24 hours for tracking updates to appear.
**Delivery Delays**
While Royal Mail aims to deliver within the stated timeframe, delays may occasionally occur due to postal disruptions, peak periods, or weather conditions. We appreciate your patience in these situations.
**Incorrect Addresses**
Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders shipped to incorrectly entered addresses.
**Lost Parcels**
If your order has not arrived within **7 working days** of dispatch, please contact us so we can investigate with Royal Mail.
**Contact Us**
If you have any questions about your order or shipping, please contact us at:
**Email:** [email protected]
**Refund & Returns Policy**
**Returns**
We accept returns within **14 days** of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
To request a return, please contact us at **[email protected]** with your order number and reason for return. We will provide instructions on how to send your item back.
**Non-Returnable Items**
We cannot accept returns for:
* Used or damaged items not caused by us
* Items returned without prior contact
* Any personalised or custom-made products (if applicable)
**Refunds**
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within **5–10 business days**.
Please note that it may take additional time for your bank or card provider to process the refund.
**Return Shipping Costs**
Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.
**Faulty or Incorrect Items**
If you receive a faulty, damaged, or incorrect item, please contact us within **48 hours of delivery** with photos of the issue. We will arrange a replacement or full refund, including postage where applicable.
**Your Consumer Rights**
Nothing in this policy affects your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of receiving it.
**Contact Us**
For any return or refund enquiries, please contact:
**Email:** [email protected]