Cute Animal Backpack | Bear Bag

Delivery

Dispatch Location: Bristol, United Kingdom
Shipping Area: United Kingdom only

Processing Time
Orders are typically processed within 3–6 business days. Some items may be dispatched sooner (1–3 business days).

Shipping Options
Orders are shipped via Royal Mail.
PDF files will be available to download once payment is confirmed.

• Standard Shipping – £2.40
Delivery usually takes 2–4 business days after dispatch.
Tracking is not included.

• Royal Mail Tracked 48 – £3.60
Delivery usually takes 2–4 business days after dispatch.
Tracking is included.

Delivery Notes
Delivery times are estimates and may vary due to postal delays.

Address Accuracy
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders sent to incorrect addresses.

Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us and we will help resolve the issue.

Returns

Thank you for shopping at Little White Foxes. We want you to be completely satisfied with your purchase. If you are not happy for any reason, we offer refunds in accordance with UK consumer law.

Your Right to Cancel (For Online Purchases)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason. This is known as the "cooling-off period" and applies to most products purchased online, with exceptions (see below).

• To cancel your order, you must notify us in writing at [email protected].

• You then have 14 days from the cancellation date to return the item(s).

We will process your refund within 14 days of receiving the returned goods.

Exceptions to the Right to Cancel

The following items are non-refundable unless faulty:

• Custom-made or personalised items

• Digital products (e.g., downloads) once accessed

Return Shipping Costs

• If you are returning an item because you changed your mind, you must cover the return postage.

• If the return is due to a faulty, damaged, or incorrect item, we will cover return postage costs.

How to Request a Return

To start a return, contact us at [email protected] with:

• Your order number

• Reason for return

• Photos (if applicable, for faulty items)

We will provide return instructions, including the return address.

Refund Processing Time

Once we receive and inspect the item, we will notify you.

If approved, we will process the refund to your original payment method within 14 days.

Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

Cancellation

At Little White Foxes, we want you to shop with confidence. Below are our policies for cancellations, returns, and exchanges, in line with UK consumer laws.

1) Cancellations (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel for any reason.

• To cancel, email [email protected] with your order number.

• If the order has shipped, return it unused and in original packaging within 14 days of cancellation.

• Refunds are processed within 14 days of receiving the return.

• Exceptions: Personalised and digital items (downloads) cannot be cancelled once delivered.

2) Returns

• Change of Mind: Return within 14 days (unused, in original packaging). You cover return shipping.

• Faulty/Damaged Items: Return within 30 days for a full refund or replacement.

3) Exchanges

Exchanges are available for defective or damaged items.

For size or preference changes, return the item and place a new order.

How to Return or Exchange

Email [email protected] with your order number and reason.

Follow our return instructions.

Refunds/exchanges are processed within 14 days of receiving the return.