If your order doesn't arrive, Crafter's Market Buyer Protection refunds you in full. No buyer fee. How it works.
Delivery
Thank you for shopping with Rest in Scents 🤍
All of our products are handmade with care, so please allow a little time for us to prepare your order.
Processing Times.
Orders are usually prepared and dispatched within 2–5 working days. During busy periods, launches, or seasonal events, processing times may be slightly longer.
Shipping.
We currently ship within the UK using trusted postal services.
Estimated delivery times after dispatch:
Standard Delivery: 2–4 working days
Tracked Delivery (if selected): according to courier estimates
Please note that delivery times may vary during holidays or postal delays.
Packaging.
Every order is carefully packaged to help protect your items during transit. Wax melts and candles may occasionally experience slight cosmetic changes in warmer weather, but this does not affect their quality or scent performance.
Incorrect Addresses.
Please make sure your shipping address is correct before placing your order. Rest in Scents cannot be responsible for parcels sent to incorrect addresses provided at checkout.
Lost or Delayed Parcels.
Once your parcel has been dispatched, delivery is the responsibility of the courier. However, if you experience any issues, please contact us and we’ll always do our best to help.
Handmade With Care.
Because our products are handmade, slight variations in colour, design, or finish may occur — making every item unique 🤍
Thank you for supporting Rest in Scents and our small business.
Returns
At Rest in Scents, every item is handmade with care and attention 🤍
If you experience any issues with your order, please contact us and we’ll always do our best to help.
Returns.
Due to the handmade and hygiene nature of our products, we are unable to accept returns on used wax melts, candles, room sprays, reed diffusers, or other fragrance products unless they arrive damaged or faulty.
Damaged or Incorrect Orders.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue so we can help resolve it as quickly as possible.
Depending on the situation, we may offer:
a replacement
store credit
a refund
Cancellations.
Orders may only be cancelled before they have been dispatched. Once an order has been shipped, cancellations are no longer possible.
Scent Preferences.
We cannot offer refunds or returns based on personal scent preference, as fragrance experiences can vary from person to person.
Handmade Products.
As all products are handmade, slight variations in colour, appearance, or finish may occur. This does not affect the quality or performance of the product.
Contact Us.
If you need any help regarding your order, please reach out to us and we’ll do our best to assist 🤍
Cancellation
At Rest in Scents, every item is handmade with care, love, and attention to detail 🤍
We want you to feel happy with your order, so if there are any issues, please get in touch and we’ll always do our best to help.
Order Cancellations.
Orders may be cancelled before they have been dispatched. Once your order has been shipped, cancellations are no longer possible.
Refunds.
Due to the handmade and hygiene nature of our products, we are unable to offer refunds on used items or based on personal scent preference.
However, if your order arrives:
damaged
faulty
incorrect
please contact us within 48 hours of delivery with clear photos of the issue.
If approved, we may offer:
a replacement
store credit
a partial or full refund
Exchanges
We currently do not offer direct exchanges unless an item arrives damaged or incorrect.
Handmade Products.
All products are handmade, so slight variations in colour, finish, or appearance may occur. This makes every item unique and does not affect product quality or performance.
Delivery Issues.
Once parcels have been dispatched, delivery times and handling are the responsibility of the courier. If you experience any delivery problems, please contact us and we’ll do our best to assist.
Contact.
If you have any concerns about your order, please don’t hesitate to message us 🤍
Set by the maker. See the full shop policies and the Crafter's Market Sales & Returns Policy.
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