Handmade Amazonite and Rose-Cut Quartz Pendant in Silver

Delivery

Delivery Policy

Silver Thistle Workshop sells exclusively within the United Kingdom.

Dispatch Times
• Each piece is handmade, so dispatch usually takes 3–5 working days unless otherwise stated in the listing.
• Ready-to-ship items are generally posted the next working day.
• If any delay is unavoidable, I will contact you immediately.

Delivery Method
• All orders are shipped via Royal Mail.
• Standard: Royal Mail 1st Class Signed For
• High-value items: Royal Mail Special Delivery Guaranteed
• Tracking details are provided wherever applicable.

Delivery Timeframes
• Standard delivery usually arrives within 1–3 working days after dispatch.
• Special Delivery aims for next working day after dispatch.

Lost or Delayed Parcels
• Royal Mail considers an item lost after 10 working days.
• If your parcel is delayed or appears lost, get in touch and I will open a claim with Royal Mail.
• Replacements for handmade pieces may take time to recreate due to their unique nature.

Returns

Returns Policy

Eligibility
• You have 14 days from delivery to notify me that you’d like to return your item.
• Returns must be unused, unworn, and in their original packaging.

Exclusions
• Custom or personalised pieces cannot be returned, as they’re made specifically for you.
• Earrings cannot be returned or refunded due to hygiene reasons.

How to Start a Return
• Email me within 14 days with your order number and reason for return.
• You then have 14 days to send the item back.

Return Shipping
• Customers are responsible for return postage costs.
• I strongly recommend using Royal Mail Signed For or Special Delivery to ensure safe return, as I can only process refunds for items that reach me.

Refunds
• Refunds are issued to your original payment method within 7 working days of the item being safely received and inspected.

Cancellation

Cancellations Policy

I accept cancellations only before your order has been dispatched.

Because everything is handmade, I often begin work shortly after an order arrives. Once I’ve started or dispatched the item, cancellation is no longer possible.

To request a cancellation:
• Contact me immediately with your order number.
• If work hasn’t begun, or the parcel hasn’t been posted, I’ll cancel and refund in full.

[email protected]