Pony in the New Forest laser engraved onto round Beech, Wall Hanging

Delivery

Shipping

I can ship ready made items usually the same day (except weekends) by Royal Mail. Delivery should be within 2 - either Large Letter Post or Small Parcel Post 2nd Class tracked.

If you wish multiple different items delivered as one then please email me and tell me what you would like and I will work out a delivery price for you depending on size of box and weight needed.

Items not in stock will take 4-5 days before sending as they are hand-made and take time. An estimate of delivery date can be given if requested.

I package all items well so would not expect damage unless caused in transit.

Returns

I am happy to refund handmade products if they are returned within 14 days, in their original condition. Return postage is paid by the customer. I pack my products well, so they should arrive without damage.

Cancellation

Cancellation/Returns/Exchanges

Provided I receive notice of cancellation before I despatch an item then that will be sufficient. Once it has been despatched unfortunately it cannot be cancelled.

Refunds given if items damaged on receipt through transit. Please send photographs of damage within 48 hours and I will replace or refund the item. Buyer is responsible for return postage and item(s) must be in original condition.

Please contact me if you have any problems with your order before returning.