Personalised Football Theme Birthday Card

Delivery

Thank you for shopping with us! We aim to process and ship your order as quickly and carefully as possible.

Processing Times
All orders are processed within [3-5 business days] unless otherwise stated in the product listing.

Please note:
Business days do not include weekends or holidays.
During busy periods, launches, or sales, processing times may be slightly longer.

If there is a significant delay with your order, we will contact you via email.

Shipping Methods & Delivery Times

We currently ship via Royal Mail
Estimated delivery times:
UK Orders: 3-4 Business days
Delivery times are estimates only and are not guaranteed once the parcel has been handed to the courier.

Shipping Costs
Shipping costs are calculated at checkout based on:
Products purchased.

Any applicable customs fees, taxes, or import duties for international orders are the responsibility of the customer.

Tracking Information
If tracking is included with your shipping method, you will receive a tracking number via email once your order has shipped.
Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us as soon as possible at [email protected]

Lost, Delayed, or Damaged Parcels
Once an order has been shipped, delays caused by the courier are outside of our control.
If your parcel is:
Lost
Marked as delivered but not received
Damaged during transit
Please contact us at [email protected] and we will do our best to assist you.

Contact Us
If you have any questions about shipping, please contact us at:
Email: [email protected]
Business Name: Lizy's Crafty Creations

Returns

Due to the handmade nature of the products, we do not issue refunds unless an item arrives damaged or incorrect.

Cancellation

Please read this policy carefully before placing your order, as all items are handmade and many are made to order or personalised.

Cancellations
Orders may be cancelled within 12 hours of purchase unless work has already started on your order.
After this time, cancellations may not be possible, especially for:
Personalised items
Custom made to order products
Resin items that cannot be resold.
Custom greetings cards that cannot be resold.

To request a cancellation, please contact us as soon as possible at [email protected].

Returns
Due to the handmade and personalised nature of our products, we do not generally accept returns.
Returns will only be considered if:
The item arrives damaged
The wrong item was sent
The item is faulty upon arrival

To request a return, you must contact us within 48 hours of delivery with:
Your order number
A description of the issue
Clear photographs of the item and packaging
Items must be unused and returned in their original condition where applicable.
Customers are responsible for return postage costs unless the error was made by us.

Non-Returnable Items
We do not accept returns on:
Personalised or custom-made items
Resin products with natural handmade variations
Earrings and hygiene-sensitive jewellery
Sale or clearance items

Exchanges
We do not offer exchanges for:
Change of mind
Incorrect colour or size selections
Personal preference

If an item arrives damaged or incorrect, we may offer a replacement at our discretion depending on stock and product availability.

Handmade Product Disclaimer
All products are handmade and may contain small variations in:
Colour
Placement
Texture
Resin effects
Finish

These differences are part of the handmade process and make each item unique. They are not considered defects.

Lost or Delayed Orders
Once your parcel has been shipped, delivery times are the responsibility of the courier.
We are not responsible for:
Shipping delays
Lost parcels marked as delivered
Customs delays or fees
However, we will always do our best to assist you if an issue arises.

Contact Us
If you have any questions regarding cancellations, returns, or exchanges, please contact:
Lizy's Crafty Creations
Email: [email protected]