Handmade Christmas Card with Winter Village Scene and Green Ribbon Bow

Delivery

Nana May’s Creations – Shipping Policy

At Nana May’s Creations, every order is handmade or hand‑packed with care. I want your parcel to arrive safely, beautifully, and in good time.

Processing TimePlease allow 1–3 working days for your order to be prepared before dispatch.
(Custom and personalised items may take a little longer — I’ll always keep you updated.)

Delivery Information

All orders are sent via a trusted UK courier or Royal Mail, depending on size and weight.

Tracking information will be provided where available.

Postage Costs

Postage is clearly stated on all products.

Any special postage offers will always be clearly shown.

Where I Ship

I currently ship within the UK.

Packaging

Every parcel is wrapped with care using soft, feminine packaging that reflects the heart of Nana May’s Creations.

Delays & IssuesOnce posted, delivery times may vary due to courier delays, weather, or busy seasons.

If your parcel hasn’t arrived when expected, please contact me so I can help.

Returns & Exchanges

Due to the handmade nature of my items, returns are accepted only if the item arrives damaged or faulty.

Please contact me within 48 hours of delivery with photos so I can resolve it quickly.

Returns

Nana May’s Creations – Refund Policy

At Nana May’s Creations, every item is handmade with care. I want you to be happy with your order, so here’s everything you need to know about refunds, returns, and exchanges.

Returns & Refunds

Due to hygiene and the handmade nature of my products, I do not accept returns or refunds on:Earrings (for hygiene reasons)

Personalised items

Custom‑made orders

Please make sure all details (names, colours, styles, spellings, etc.) are correct before placing your order.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact me within 48 hours of delivery with clear photos.

I will happily offer a replacement or refund, depending on the situation.

Non‑Returnable Items

For clarity, the following cannot be returned:

Earrings. Personalised gifts Sale items

My Promise

I take great pride in my work and want you to love your handmade piece. If there’s ever an issue, please reach out — I’m always here to help and will do my best to make things right.

Cancellation

Nana May’s Creations – Cancellation, Returns & Exchanges Policy

At Nana May’s Creations, every item is handmade with care. I want you to feel confident when you order, so here’s everything you need to know about cancellations, returns, and exchanges.

Cancellations

You may request a cancellation within 2 hours of placing your order.

After this time, work may have already begun and cancellations may not be possible.

Cancellations cannot be accepted for:
Personalised items
Custom orders
Earrings (for hygiene reasons once packaging prep begins)

ReturnsI accept returns only if the item arrives damaged or faulty.

Returns are not accepted for:
Earrings (hygiene regulations)
Personalised items
Custom‑made items

Sale itemsIf your item arrives damaged, please contact me within 48 hours with clear photos so I can help.

Exchanges

Exchanges are only offered if:
The item arrives damaged,
The wrong item was sent by mistake.

Exchanges are not available for:
Earrings
Personalised
Custom items
Items you simply change your mind about

My Promise

I take great pride in my handmade pieces and want you to love your order. If there’s ever an issue, please reach out — I’m always here to help and will do my best to make things right.