Hand Turned Mountain Ash Pencil pot

Delivery

TurnItRound – Shipping Policy
I aim to post all orders within 1 - 2 working days. Each piece is handmade and carefully packaged to arrive safely. Orders are sent via Royal Mail (2nd Class or Tracked services depending on the item). You’ll receive a dispatch confirmation once your parcel is on its way. If your order hasn’t arrived within a reasonable time, please contact me at [email protected] and I’ll look into it. I currently ship within the UK only.

Returns

TurnItRound – Returns & Refunds Policy
Thank you for supporting TurnItRound. Each piece is handmade with care, and I want you to be happy with your purchase. If something isn’t right, this policy explains what to do.

Returns
If you would like to return an item, please contact me within 14 days of receiving your order.
Items must be returned in their original condition and packaging.

Buyers are responsible for return postage unless the item arrived damaged or faulty.

Refunds
Once I receive the returned item and check its condition, I will issue a refund to your original payment method within 7 days.
Postage costs are non‑refundable unless the item was damaged or faulty.

Damaged or Faulty Items
If your item arrives damaged or faulty, please contact me within 48 hours with a photo of the issue.
I will offer a replacement (if available) or a full refund, including postage.

Non‑returnable Items
Because of their nature, I cannot accept returns for:

custom or personalised pieces

items that have been used, altered, or damaged after arrival

How to Start a Return
Email me at [email protected] with:

your name

order number

the item you’d like to return

the reason for the return

I’ll reply with the return address and next steps.