Hand crafted wooden Sip Shield – can cover

Delivery

Processing Time
All Sip Shield orders are handmade and dispatched within 1–3 working days. During busy periods, this may extend slightly, but we’ll always aim to get your order out as quickly as possible.

Shipping Methods & Delivery Times
Orders are shipped via reliable UK postal services. Estimated delivery times:
UK: 2–5 working days
Please note that delivery times are estimates and may be affected by postal delays outside of our control.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

Packaging
Each Sip Shield is carefully packaged to ensure it arrives in perfect condition while keeping packaging practical and minimal where possible.

Order Tracking
Tracking information will be provided where available once your order has been dispatched.

Lost or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll do our best to resolve the issue quickly.

Incorrect Address
Please ensure your shipping details are correct at checkout. We cannot be responsible for orders sent to incorrect addresses provided by the customer.

Returns

Returns
We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and returned in suitable packaging.

Non-Returnable Items
Due to the nature of the product, we cannot accept returns on:
Used items
Custom or personalised orders

Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within a few working days.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Faulty Items
If your Sip Shield arrives damaged or faulty, please contact us within 48 hours of delivery with photos. We will offer a replacement or full refund.

Exchanges
We only replace items if they are defective or damaged.

Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, your order may already be in production or dispatched.

Cancellation

Cancellations
Orders can be cancelled within 12 hours of purchase. After this time, orders may already be processed or dispatched and cannot be cancelled.

Returns
Returns are accepted within 14 days of delivery. Items must be unused, in original condition, and returned in suitable packaging.
Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.

Exchanges
We only offer exchanges for items that are damaged or faulty. Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement.

Non-Returnable Items
Used items
Custom or personalised orders

Refunds
Once a return is received and inspected, approved refunds will be issued to the original payment method within a few working days.