Christmas scented candle gift, sock filler, snow flake, secret santa

Delivery

Shipping Policy – Pause in Time Candles

Each order is carefully prepared and packaged by hand to help protect your items during transit.

Processing time
Please allow [3–5 working days] for your order to be prepared before dispatch. Personalised and made-to-order items may require additional processing time.

Delivery
Orders are shipped to the address provided at checkout. Available delivery options, costs and estimated delivery times are displayed at checkout.

Delivery times are estimates and may vary due to courier delays, busy periods or circumstances beyond our control.

Packaging
Decorative candles, wax melts and gift boxes are packaged with care. As our products are handmade, small variations in colour, finish and appearance may occur.

Damaged or missing orders
If your order arrives damaged or does not arrive within the expected timeframe, please contact us through Craftera Market UK with your order details. Photographs of any damage are appreciated.

We will do our best to resolve any delivery issues. Your statutory consumer rights remain unaffected.

Returns

Refund Policy – Pause in Time Candles

Every item is handmade with care, and we want you to be happy with your purchase.

Faulty or damaged items
If an item arrives damaged, faulty or significantly different from its description, please contact us as soon as possible with your order details and photographs where applicable. We will assess the issue and arrange an appropriate remedy in accordance with your legal rights.

Change of mind
For eligible online purchases, you generally have 14 days from the day after receiving your order to notify us that you wish to cancel. Please refer to our Cancellation and Returns Policy for details and exceptions.

Refund processing
Approved refunds will be processed in accordance with applicable consumer law and, where possible, returned to the original payment method.

Handmade items
Small variations in colour, finish and appearance are a natural characteristic of handmade products and are not necessarily faults, provided the item matches its description.

Nothing in this policy affects your statutory rights under UK consumer law.

Cancellation

Cancellation and Returns Policy – Pause in Time Candles

Cancelling an order
If you wish to cancel an order, please contact us through Crafters Market UK as soon as possible. If your order has not yet been dispatched or production has not progressed, we will do our best to accommodate your request.

For most online purchases, you also have a legal right to cancel within 14 days of receiving your goods, even if the order has already been dispatched.

Personalised and custom-made items
Items made to your specifications, including personalised products and custom-designed gifts, are generally exempt from the usual 14-day change-of-mind cancellation right. This does not affect your rights if an item is faulty, damaged or not as described.

Returning an item
Where a return is permitted, please contact us before sending the item back so we can provide instructions. Items should be returned with reasonable care and, where possible, in their original packaging.

Faulty or damaged items
If an item is faulty, damaged or not as described, please contact us so we can resolve the issue in line with your statutory rights.

We cannot exclude any rights you have under applicable consumer law.