If you sell heavy, fragile or large pieces, or most of your customers are local, you can let them collect instead of paying postage.
Turning it on
- Go to Settings, then Shipping Profiles, and find Collection Settings.
- Tick Allow customers to collect their orders from your location.
- Enter the collection address. Leave it blank and the site uses your Store Address
- Click Save Collection Settings.
What the shopper sees
At checkout they can choose collection for your items instead of delivery, with no postage charged. The order in your dashboard shows that they chose to collect, so you know not to post it.
Handling a collection order
- Send a message to agree a day and time. Messages keeps it in writing for both of you.
- Enter an address you are happy to share. If you work from home and would rather meet somewhere public, say so in the message and put the meeting place in your shop policies.
- Once the item is handed over, mark the order Completed so the review invitation goes out as normal.
Collection options sit alongside your normal postage, so shoppers further away still see your usual shipping. For the postage side, see Shipping profiles.