We love hearing from you! Every comment, compliment, and suggestion makes a real difference.
We’re a small business run by real people, and every review truly matters. Positive feedback makes us jump for joy, and thoughtful critique helps us improve — but we kindly ask that if you experience a problem, please contact us first so we have the opportunity to make it right.
Reviews for the Marketplace vs Reviews for Vendors
There’s an important difference:
- Reviewing Crafter’s Market UK → You’re sharing your experience with the marketplace itself (our website, customer service, checkout experience, etc.).
- Leave these reviews on Trustpilot or Google Reviews.
- Reviewing a Vendor/Seller → You’re sharing feedback about a specific shop or product.
- This is done directly on the product listing or vendor page on the website.
This distinction ensures that your praise or feedback reaches the right people!
Why Marketplace Reviews Matter
Reviews for Crafter’s Market UK help us:
- Improve our platform
- Support vendors effectively
- Make shopping handmade easier, safer, and more enjoyable
Every review shapes our community. Your words are powerful.
Having a Problem?
We understand that things don’t always go perfectly. If something isn’t right:
- Contact us directly through [email protected]
- Explain the issue clearly
- Give us the chance to fix it
We promise we’ll listen and do our best to resolve the problem.
A Note from Us
Whether you’re leaving a rave review or constructive feedback, thank you for being part of our community. Every kind review is a hug to our team behind the scenes, and every suggestion is an opportunity to grow and improve.
Remember:
- Marketplace review = about Crafter’s Market UK
- Vendor review = about the seller or product
Both are valuable, and both help the handmade community thrive.