Handmade by Alison Basic

Shipping Policy
​Thank you for shopping at Handmade by Alison! Every item is handcrafted with care. Below you will find the details of our shipping policy, processing times, and delivery options.
​1. Processing Times
​Handmade & In-Stock Items: Orders are processed and prepared for shipping within 3–5 business days.
​Custom & Made-to-Order Items: Custom pieces take 1–2 weeks to create before shipment. Estimated dispatch dates will be provided upon order confirmation.
​Note: Processing times may be slightly longer during peak holiday seasons.
​2. Shipping Rates & Delivery Estimates
​Shipping charges for your order are calculated and displayed at checkout.

Refund & Exchange Policy
​Thank you for shopping at Handmade by Alison! We take great pride in our handcrafted creations and curated craft supplies. Please review our policy regarding returns, refunds, and exchanges below.
​1. Handcrafted & Unique Items
​Because many of our items are handmade, slight variations in color, texture, shape, and size are a natural part of the crafting process and make each piece unique. These minor variations are not considered defects.
​2. Return Window & Eligibility
​Timeframe: We accept returns for eligible items within 14 days of receipt.
​Condition: Items must be unused, in their original condition, and in original packaging (including tags, if applicable).
​Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.
​3. Non-Returnable & Non-Refundable Items
​To maintain product quality and safety, the following items cannot be returned or refunded unless they arrived damaged or defective:
​Custom & Personalized Orders: Any item made to order, customized, or personalized.
​Clearance / Sale Items: Items marked as "Final Sale" or purchased from the clearance section.
​4. Damaged or Defective Items
​If your item arrives damaged during transit or has a major defect:
​Contact us within 48 hours of delivery at [email protected]
​Include your order number, a brief description of the issue, and photos showing the damage or defect (including packaging if damaged in transit).
​We will gladly arrange for a replacement, repair, or full refund (including shipping costs) at no extra charge.
​5. Refunds & Processing
​Processing Time: Once your returned item is received and inspected, we will send you an email confirmation. If approved, your refund will be processed within 5–7 business days.
​Payment Method: Refunds will automatically be applied to your original method of payment. (Note: Financial institutions may take additional time to post funds to your account).
​6. Return Shipping Costs
​Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or the item arrived damaged/defective.
​Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance for return items, as we cannot guarantee receipt of lost packages.
​7. How to Initiate a Return
​To start a return or exchange:
​Email us at [email protected] with the subject line "Return Request - Order #[Order Number]".
​Briefly describe the reason for your return.
​We will respond within [e.g., 24–48 hours] with return instructions and shipping details.
​Questions?
​If you have any questions regarding our policy, please feel free to reach out to us at [email protected]

Cancellation, Exchange & Return Policy
​Thank you for shopping at Handmade by Alison! Because many of our items are handcrafted, we have specific guidelines to ensure fair and clear terms for every customer.
​Please read our policy below regarding order cancellations, exchanges, and returns.
​1. Handcrafted & Material Variations
​Handmade Items: Slight variations in color, texture, size, or pattern are a natural part of the handmade process. These unique characteristics are not considered defects.
​2. Order Cancellations
​Standard / Ready-to-Ship Orders: Cancellations are accepted within 12–24 hours of placing your order, provided the package has not already been processed or shipped.
​Custom & Personalized Orders: Cancellations for custom or made-to-order items are accepted within 24 hours of purchase. Once materials have been cut or production has begun, custom orders cannot be canceled.
​How to Cancel: Email [email protected] immediately with the subject line "Cancellation Request - Order #[Order Number]".
​3. Return & Exchange Eligibility
​Timeframe: You must initiate a return or exchange within 14 days of receiving your order.
​Condition: Returned items must be unused, unaltered, in their original condition, and in original packaging (including intact yarn bands, sealed craft kits, or attached tags).
​Proof of Purchase: A valid receipt, packing slip, or order number is required.
​4. Non-Returnable & Non-Exchangeable Items
​To maintain product quality, the following items are Final Sale and cannot be returned, exchanged, or refunded unless damaged upon arrival:
​Custom & Made-to-Order Items: Personalized crafts
​Clearance & Sale Items: Items purchased from the clearance section or during final markdown sales.
​5. Damaged, Defective, or Incorrect Items
​If your package arrives damaged in transit or you receive an incorrect item:
​Contact us within 48 hours of delivery at [email protected].
​Include your order number, a summary of the issue, and clear photos of the damaged item and original packaging.
​We will promptly provide a replacement, repair, or full refund (including shipping costs) at no extra cost to you.
​6. Shipping Costs for Returns & Exchanges
​Customer Responsibility: Customers are responsible for return shipping fees unless the return is due to a mistake on our part or an item arriving damaged.
​Exchanges: If you choose to exchange an item for another color, size, or supply, shipping fees for the replacement item will apply.
​Recommended Service: We strongly recommend using a trackable shipping method or purchasing shipping insurance. We cannot issue refunds or exchanges for items lost or damaged during return transit.
​7. Refunds & Processing
​Inspection: Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
​Timing: Approved refunds will be processed within 5–7 business days to your original payment method. (Note: Banking institutions may take additional billing cycles to post funds to your account.)
​Shipping Fees: Original shipping charges are non-refundable.
​8. How to Initiate a Return or Exchange
​Email [email protected] with the subject line "Return/Exchange Request - Order #[Order Number]".
​Specify which item(s) you wish to return or exchange and the reason for the request.
​Wait for our confirmation email with shipping instructions and return destination details before shipping your package.
​Questions?
​If you have any questions about your order or our policy, please contact us at [email protected]