Straight Colourful Train Track 15cm | Brio & Thomas Compatible

Delivery

📦 SHIPPING POLICY

🌍 Delivery Areas
We ship to; the United Kingdom, European Union (27 countries), and select international destinations including the United States, Canada, Australia, and others.

Costs for shipping are dependent on the item (size and weight) and destination country.

All international orders include tracking. Delivery times are estimates and may vary during peak periods or due to customs processing.

Duties & Taxes
For international orders, duties and import taxes are calculated at checkout where applicable. You should not face unexpected charges upon delivery. Prices shown at checkout include all costs.

Order Processing
Orders are typically processed within 1-3 business days. You'll receive tracking information via email once your order ships.

Questions?
🙋‍♀️ For shipping inquiries, please contact us at [email protected].

Returns

Our Commitment
We want you to love our products. If you're not completely satisfied, we're here to help.

Return Window
You have 14 days from delivery to request a return for a full refund. Items must be unused, in original condition, and in their original packaging.

🇬🇧 UK Returns
Return shipping: Customer pays return postage
Refund processing: 5-7 business days after we receive and inspect the returned item
Refunds issued to original payment method

🇪🇺 EU & International Returns
Return shipping: Customer is responsible for return postage costs
Please note: Customs duties and import taxes are non-refundable
Refund processing: 5-7 business days after we receive and inspect the returned item
Refunds issued to original payment method

Non-Returnable Items
🌟 Custom or personalised planters
🌟 Items marked as final sale at time of purchase
🌟 Damaged products (due to customer misuse or neglect)

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will request photos or the order and the damage.

Cancellation

📦 How to Request a Return
Contact us at [email protected] with your order number, providing as much information as possible.

We'll provide return instructions and address
Pack the item securely in original packaging
Ship using a tracked service - un-tracked items that do not arrive can not be refunded
Once received and inspected, we'll process your refund

🙋‍♀️Questions?
Contact us at [email protected] if you have any questions about returns or refunds.