Prem Reborn doll red cardigan and hat

Delivery

Shipping & Delivery Policy 📮

Thank you so much for placing an order with my little handmade business! Every order is packaged with care and love, ready to make its way to you.

Processing Times

As my products are handmade with care, please allow a little time for your order to be prepared and packaged before dispatch. Processing times may vary depending on the item and the number of orders I am working on.

If there are any unexpected delays, I will do my best to keep you informed.

UK Shipping

I currently offer shipping within the United Kingdom. Shipping costs are displayed at checkout and will depend on the postage option available for your order.

Once your order has been dispatched, delivery times will depend on the postal service used. Please remember that delivery estimates are provided by the postal service and are not guaranteed.

International Shipping

At present, international shipping may not be available through my store. Please check the shipping options at checkout before placing an order. If you are outside the UK and would love to purchase something, feel free to contact me to enquire about possible delivery options.

Packaging

I take care to package all orders securely so that your handmade treasures arrive safely. Where possible, I aim to use packaging thoughtfully and avoid unnecessary waste.

Lost or Damaged Parcels

If your order arrives damaged or you believe your parcel has been lost in transit, please contact me through my Crafters Market store so I can look into the matter and help resolve the issue.

Incorrect Addresses

Please double-check your delivery address when placing your order. If you notice an error, contact me as soon as possible. Once an order has been dispatched, I may not be able to change the delivery address.

A Little Thank You

Thank you for supporting my small handmade business. Every order means so much to me, and I hope your parcel brings a little happiness when it arrives! 💗

Clare x

Returns

Returns & Refunds Policy

Thank you so much for supporting my small handmade business! Every order is prepared with care and love, and I want you to be happy with your purchase.

Returns

If you change your mind about an item, you can contact me within 14 days of receiving your order to request a return. Items must be unused, in their original condition and suitably packaged for return.

Please contact me before sending anything back so I can provide the correct return instructions.

Return postage costs are the responsibility of the customer when returning an item due to a change of mind.

Damaged or Faulty Items

I take great care when making and packaging my products. However, if your order arrives damaged, faulty or incorrect, please contact me as soon as possible with a description of the problem and photographs where possible. I will work with you to arrange an appropriate replacement, repair or refund.

You will not be expected to cover return postage for faulty or incorrectly supplied items where I am responsible.

Non-Returnable Items

Custom-made or personalised items may not be eligible for return if you change your mind, unless they are faulty or not as described.

This does not affect your statutory rights.

Refunds

Once your return has been received and checked, I will contact you to confirm the outcome. Approved refunds will be made to your original payment method where possible.

How to Contact Me

If you have any questions about a purchase or need to arrange a return, please contact me through my Crafters Market store.

Thank you again for choosing handmade and supporting a small business. Your support truly means the world to me! 💗

Cancellation

Cancellation Policy

Thank you for supporting my small handmade business! 💗 I understand that sometimes plans change, so I’ve outlined my cancellation policy below.

1. Cancelling an Order Before Dispatch

If you wish to cancel an order, please contact me through my Crafters Market store as soon as possible.

If your order has not yet been made or dispatched, I will do my best to cancel it and arrange a refund.

As my products are handmade, I may already have started preparing your order. If work has begun, I will let you know what options are available in accordance with your legal rights.

2. Cancelling an Order After Dispatch

If your order has already been dispatched, you may still have the right to cancel your purchase under UK consumer law.

For most online purchases, you have 14 days from the day after receiving your order to notify me that you wish to cancel. You will generally then have a further 14 days to return the item.

Please refer to my Returns & Refunds Policy for further information.

3. Personalised and Custom-Made Items

Some personalised or custom-made items may be exempt from the usual change-of-mind cancellation rights under UK law.

If you have ordered a personalised item, please contact me as soon as possible if you need to cancel. I will consider your request and explain the available options.

Your legal rights regarding faulty, damaged or incorrectly described items will not be affected.

4. Refunds

Where a cancellation is accepted, refunds will be processed in accordance with applicable consumer law and returned to the original payment method where possible.

For eligible cancellations, any required refunds of delivery charges will be handled in accordance with the applicable legal requirements.

5. Subscription Orders

If I offer subscription products in the future, any cancellation arrangements for future subscription deliveries will be explained in the relevant subscription terms.

Cancelling a future subscription payment does not necessarily cancel an order that has already been dispatched.

6. How to Contact Me

If you need to cancel an order or have any questions about this policy, please contact me through my Crafters Market store as soon as possible.

I will always aim to handle cancellation requests fairly, kindly and in accordance with UK consumer law.

Thank You

Thank you for choosing handmade and supporting my small business. I truly appreciate every order and will always do my best to make your shopping experience a positive one. 💗

Clare x