Handmade Green Sea Glass Necklace in Stainless Steel Wire

Delivery

Items are currently only dispatched within the UK.

Processing and dispatch time is usually within 1-3 days.

Orders are shipped via Royal Mail or InPost.

Standard Shipping – £2.40. Delivery usually takes 2–4 business days after dispatch. Tracking not included.

Royal Mail Tracked 48 – £3.60. Delivery usually takes 2–4 business days after dispatch. Tracking included.

Delivery times will vary with UK destinations taking normally between 3-5 working days.

Lost or Delayed Parcels - Royal Mail considers an item lost after 10 working days. If your parcel is delayed or appears lost, get in touch and I will open a claim with Royal Mail.

Returns

Refunds - Refunds will be issued to the original payment method within 7 working days of the item being safely received and inspected.

Cancellation

Please note that colours may vary slightly from what you see on your screen due to different display settings.

Returns - Please notify me within 14 days from delivery should you wish to return your item. Returns must be unused, unworn, and in their original packaging.

Please note that earrings cannot be returned or refunded due to hygiene reasons.

Return Shipping - Customers are responsible for return postage costs. It is advised to use Royal Mail Signed For or Special Delivery to ensure safe return, as refunds can only be processed for items received.

Damaged or Faulty Items - If your item arrives damaged or faulty, please contact me within 48 hours of delivery and provide a photo of the issue. If the item has been damaged in transit, please also retain the packaging and provide a photo of that too. I’ll do my very best to resolve the situation promptly, whether that’s a replacement, repair, or refund, depending on the circumstances. Please note replacements for handmade pieces will not be identical due to the unique nature of the sea glass.