A pair of fused glass tapestry stripe coaster with turquoise edging

Cost of a return is at the buyers’ expense, if returned; items must be received by Glass Ferns and in original condition before a refund can be arranged. Any refund due will be processed once Glass Ferns has received the payment from the buyer. In the unlikely event an item is damaged during transit the post office claims process will be followed to conclusion before a refund can be considered. The buyer will be available to deal with any requirements for the claims process including incurrence of reasonable expense.Any damage will need to be photographed; we will advise of the pictures required and send examples. Pictures must be taken un-filtered and not edited/doctored/photo shopped and clear/in focus for consideration by Glass Ferns. We may ask for details including area of effect and measurements to establish potential cause if not from transit.If there is the need for physical inspection the buyer is to return the item correctly packaged and at the buyers expense. Once Glass Ferns can confirm if the damage has occurred prior to sending which they will be reviewing against their own recordings from production through to the final packaging, a final decision will be made as to Glass Ferns liability. Should this be accepted we will liaise with the buyer in regards to options for resolution; in the event we do not accept liability we will liaise with the buyer with our explanation and options to move forwards.Any refund made will be less the sellers incurred fees, postage and packaging.