Have a question before buying? Want to personalise something? Curious about materials or shipping?
Our Vendor Messaging system makes it easy to connect directly with sellers — safely and conveniently — so you can get answers without leaving the platform.
How to Message a Vendor
You have multiple options:
- From the Vendor’s Storefront
Visit a vendor’s shop page and click the “Message Vendor” button.
Perfect if you want to ask a general question about the shop or see if they can create something custom. - From a Specific Product Listing
Found an item you love but have a query about it?
Click “Message Vendor” on the product page to ask about size, materials, personalisation options, or stock availability. - From Your Order Form
Already purchased something and need clarification?
You can message the vendor directly from your order form to confirm details, ask about dispatch times, or provide instructions.
Reviewing Your Messages
Find your messages here: https://crafters.market/my-account
All your conversations live in your Account under the “Messages” section.
- Keep track of vendor responses
- Refer back to details at any time
- Stay organised for multiple conversations
Safe & Monitored Messaging
Your messages are monitored to maintain a safe and supportive marketplace.
- Vendors can only respond through the platform — no private emails required
- This protects both buyers and sellers
- Any inappropriate or suspicious activity can be quickly addressed
Tips for Effective Messaging
- Be polite and clear in your questions
- Include important details (size, colour, personalisation preferences)
- Check your messages regularly for replies
- Keep the conversation on the platform for security
Why It’s Useful
Messaging allows you to:
- Ask before you buy
- Personalise items to your liking
- Confirm important details
- Build trust with your vendor
It’s all about communication and confidence — making handmade shopping easy, safe, and enjoyable.