Customer Reviews
About
Mora Mia: Atmospheric Lamps & Handcrafted favours.
"Mora Mia is dedicated to transforming nature into unique, timeless creations. Our work focuses on two main pillars: atmospheric lamps and sophisticated handcrafted favours. Every piece is a unique work of art, meticulously assembled by hand using real dried flowers and high-quality materials to ensure a lasting aesthetic.
What makes Mora Mia special is the meticulous attention to detail: every element is carefully chosen and secured to create compositions that remain perfect over time. Whether it is illuminating a home or celebrating an unforgettable milestone with an exclusive favour, our creations carry the authenticity of true craftsmanship and the magic of nature preserved forever."
Shop Policies
We pack our delicate creations with the utmost care to ensure they reach you safely. However, if your order arrives damaged:
* Notification: Please contact us via private message or email within 24/48 hours of delivery.
* Evidence: Photographic evidence of both the damaged item and the external packaging is required to process a claim.
* Technical Issues: For items involving lighting systems or electronic components, we provide repair or replacement for any manufacturing defects.
To initiate a return, please contact us with your order number and the reason for the return.
* Shipping: Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
* Process: Once your return is received and inspected, approved refunds will be credited to your original payment method within 10-14 working days. Original shipping fees are non-refundable.
You have the right to cancel your purchase within 14 days of receiving your package.
* Conditions: Items must be returned intact, unused, in their original packaging, and complete with all original accessories (such as cables or decorative elements).
* Exclusions: In accordance with UK consumer law, the right of withdrawal does not apply to:
* Custom-made or bespoke products.
* Personalized party favors (bomboniere) created specifically for your event.
* Any item clearly customized to your specific requirements.
* Standard Orders: For small quantities, 100% upfront payment is required to confirm the order.
* Event & Bulk Orders: For large orders (such as party favors), a 50% non-refundable deposit is required to confirm the order and begin production. The remaining 50% balance must be settled before shipping or collection.
* Accepted Methods: We accept payments via Bank Transfer, SumUp payment links, or PayPal.
