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About
What I make: We make self-adhesive repair patches for down jackets, sleeping bags, backpacks, tents and outdoor gear. The core range is ripstop nylon patches in 27 colours, sold as circular/oval patches, shaped kits (animal, nature, space, fruit, sea, spooky) and hexagonal patch sets in multiple colours. In addition, our range includes our Expedition Kit-in-a-Tin, which combines 10 circular patches with 1g of ethically sourced goose down and insertion tweezers for a complete repair and refill. We also sell 100% pure, ethically- and humanely-sourced goose down on its own, for topping up jackets and sleeping bags that have gone flat, plus pure soap flakes for washing down items safely.
Everything is designed and manufactured here in Bristol and we've been doing this since 2013, when a torn jacket and a roll of duct tape convinced us there had to be a better way to get our jacket back on the trail. There now is.
What makes my products special: Our patches are made of self-adhesive ripstop nylon, cut and finished so they sit low and stay put, no sewing, no ironing, no fuss. That matters because most people who tear a down jacket either can't sew or don't want a lumpy iron-on patch showing on an expensive coat.
The goose down is RDS and DOWNPASS certified, so anyone topping up a jacket knows exactly what they're putting back into their jacket has been ethically- and humanely-sourced.
Investing in one of our repair patch kits is part of our “WEAR – TEAR – REPAIR” philosophy. High-quality outdoor gear is a significant investment that deserves a second life. Instead of discarding a jacket due to a minor snag, repairing it helps you get the most out of your equipment for years to come, and by choosing to mend rather than replace, you significantly reduce your environmental footprint, contributing to a more sustainable community.
We're a small family business and we pride ourselves on providing the best customer support we can. We are proud of our products and care deeply about the service we provide.
Shop Policies
United Kingdom: Free shipping, sent via Royal Mail First Class. Orders over £40 are automatically upgraded to free tracked shipping.
Worldwide (excluding US): Flat rate of £8.60, sent via Royal Mail, Deutsche Post or DHL, fully tracked. Free tracked shipping on orders over £40.
United States: Flat rate of £10.45, sent via Royal Mail International Tracked. Free tracked shipping on orders over £60.
Delivery times:
UK: 1–2 working days
Europe & North America: 5–10 working days
Rest of world: 7–21 working days (can vary with local customs)
Delivery times may be longer during bank holidays and the festive period.
All duties, taxes and customs charges are included in the price you pay at checkout. There is nothing further to pay on delivery.
Questions about your order: [email protected]
Refunds are issued within 3 days of us receiving and inspecting your returned item.
To qualify for a refund, the item must be unused, with all patches present, and in its original condition. Refunds are issued to your original payment method. Return postage is paid by the customer in all cases.
If you haven't received your refund after 3 days, please check with your bank or card provider first, as there can be processing delays on their end, then contact us at [email protected] if it still hasn't appeared.
Cancellations: You may cancel your order before it has been dispatched by contacting us at [email protected] with your order number.
Returns: We accept returns within 30 days of receipt, provided the item is unused and in new condition with all patches included. Return postage is paid by the customer in all cases; we're a small business and can't cover this cost.
Exchanges: You're welcome to exchange any item, not just defective or damaged ones. You pay to send the original back to us; we cover the cost of shipping your replacement.
How to return an item: Contact us with your order number and reason for return. Send your item to:
DJR Returns
Grosvenor Lodge, Gordon Road
Bristol, BS8 1AW
United Kingdom
Please include a note with your order number or name, the reason for return, and details of any exchange requested.
Refunds: Processed within 3 days of us receiving and inspecting your returned item, to your original payment method. We cannot refund original shipping costs unless the return is due to our error or a faulty item.
Faulty or damaged items: Contact us immediately at [email protected] with photos of the damage. We'll offer a replacement, repair or refund at our discretion.
Non-returnable: Items that have been used, items returned more than 30 days after delivery, and items damaged during return transit.