Use this form if your order has not arrived within 10 days of its estimated arrival date. Before you start, please check with neighbours, in any safe place, and for a “something for you” card from Royal Mail or the courier. You can also check the order status on Track your order.
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Order has been received but payment might not be confirmed yet.
Payment received and order is being prepared for shipment.
Order has been dispatched to the customer.
Order has been delivered and transaction is finalised.
Order was cancelled by the vendor or customer.
Order has been refunded to the customer.
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