How Payments Work

When a customer places an order:

1. The customer pays through our website.
2. The payment is processed securely via Stripe.
3. The funds are held securely within your vendor account balance.

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Why Funds Are Held?

We hold funds temporarily for two important reasons:

Customer Protection

If a refund is requested, the funds are readily available and can be returned efficiently without delays.

Fraud & Scam Prevention

Holding funds reduces the risk of fraudulent activity and helps protect genuine vendors on the platform.

This approach keeps the marketplace safe and trustworthy for everyone.

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When Can You Request a Withdrawal?

However, withdrawals will only be approved once the release criteria below are met.

If Tracking Is Provided

• The withdrawal will be approved once shipping tracking shows the item as delivered.

If No Tracking Is Available

• Funds will be held for 5–7 working days after the item has been marked as shipped.
• After this holding period, the withdrawal can be approved.

This ensures enough time for delivery confirmation or customer communication if needed.

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Adding Tracking Information

When marking an order as shipped, you will see a field to enter tracking information.

• If tracking is available, please enter the tracking number.
• If no tracking is available, you can write N/A.
• If the item was hand delivered, you can write Hand delivered in this field.

Providing accurate information helps us process withdrawals as quickly as possible.

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How to Request a Withdrawal

1. Log into your Vendor Dashboard
2. Go to Finance and then Withdraws
3. Select the orders read to withdraw
4. Request your withdrawal

Withdrawals are reviewed and approved once they meet the release criteria above.

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Connecting Your Stripe Account

We use Stripe as our secure payment provider.

Stripe is one of the world’s leading online payment processors, trusted by millions of businesses globally. They handle payment processing, security, compliance, and direct bank transfers.

To Connect Stripe:

1. Go to Vendor Dashboard
2. Click Settings
3. Select Payment Settings
4. Click Connect with Stripe

You will be redirected to Stripe where you can:

• Create a new Stripe account
  or
• Connect an existing Stripe account

You will be asked to supply a website URL during the Stripe onboarding process – you can use your Crafter’s Market UK store link. Once connected, Stripe will handle transferring approved withdrawals directly to your bank account.

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Stripe Fees

Stripe charges a standard payment processing fee per transaction.

For UK accounts, this is typically:

• 1.5% + 20p per successful UK card transaction

(Fees may vary depending on your Stripe account type and card origin. You can view full pricing directly on Stripe’s website.)

These fees are charged by Stripe — not by us — and are automatically deducted before funds reach your Stripe balance.

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Important Notes

• You must connect a Stripe account before you can receive withdrawals.
• Withdrawals can be requested once an order is marked as shipped or complete but will only be approved once delivery criteria are met.
• Holding funds protects both vendors and customers.
• Stripe handles all sensitive payment information securely — we do not store card details.