At Crafter’s Market UK, we aim to protect both our customers and our vendors by ensuring a fair, transparent refund process.
How To Process a Refund
If you agree to issue a refund, you can request this directly from the Order Page within your vendor dashboard.
https://crafters.market/vendor-dashboard/?tab=orders
Once submitted:
- The Crafter’s Market UK Admin Team will review and approve the refund
- Funds will then be returned to the customer
Please ensure you communicate clearly with your customer before requesting a refund.
Important Policy Information
Crafter’s Market UK will never process a refund without vendor communication unless:
- Multiple contact attempts from the customer have gone unanswered
- Multiple follow-up attempts from the Admin Team have also gone unanswered
If there is no response after repeated attempts, we will process the refund to protect the customer experience.
How Refunds Are Funded
If Crafter’s Market UK must process a refund due to non-response:
- The refund will be deducted from your vendor account balance.
- If your available balance has already been withdrawn, we will send you a secure link to top up your account.
However, in most cases this situation is unlikely due to the withdrawal processes and communication steps already in place.
Best Practice for Vendors
To avoid escalation:
- Respond to customer messages promptly
- Clearly outline your refund policy in your shop
- Keep communication polite and professional
- Notify Admin if you need support resolving a dispute
We are here to support you — open communication protects your reputation and strengthens trust within the marketplace.