Privacy Policy

1. Introduction

Crafters Market UK respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use, store, and share personal data when you use our marketplace.

2. Data We Collect

We may collect:

  • name and contact details
  • account information
  • order and transaction details
  • billing and shipping addresses
  • communication records
  • technical data such as IP address and browser type

Payment card details are processed securely by Stripe and are not stored on our servers.

3. How We Use Your Data

We use personal data to:

  • create and manage accounts
  • process orders and payments
  • communicate about purchases
  • provide customer support
  • prevent fraud
  • comply with legal obligations

4. Payment Processing

Payments are handled by third-party payment providers such as Stripe.

We share necessary data with payment processors to:

  • process transactions
  • manage refunds
  • handle disputes
  • comply with financial regulations

Stripe processes data in accordance with its own privacy policies and GDPR obligations.

5. Sharing Your Data

We may share personal data with:

  • vendors, to fulfil orders
  • payment providers, such as Stripe
  • service providers who support our platform
  • legal or regulatory authorities when required

We do not sell personal data.

6. Legal Basis for Processing

We process personal data based on:

  • performance of a contract
  • legal obligations
  • legitimate business interests
  • user consent where required

7. Data Retention

We retain personal data only for as long as necessary to:

  • provide services
  • meet legal and accounting requirements
  • resolve disputes

8. Your Rights

You have the right to:

  • access your data
  • correct inaccurate data
  • request deletion
  • object to processing
  • withdraw consent where applicable

To exercise your rights, contact [email protected].

9. Security

We take reasonable technical and organisational measures to protect personal data.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website.