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Cancellations are possible only before the item is shipped. I accept returns if the item is undamaged and in its original packaging. Return the item within 14 days. The additional costs are to be paid by the customer. This does not apply to personalized items, except there was a mistake on my part (wrong spelling). In this case you can exchange the item or you can return the item and get a full refund with no additional shipping costs. For queries don't hesitate to contact me!