This beautiful hand painted plaque that is available in your choice of colours is the perfect plaque for any family. This makes a great gift for birthdays
Main sign is 12cm x 30cm approx painted mdf with layered detail. All hand painted. Custom colour orders taken, please state colours when ordering if different from example
Postage: Standard Royal Mail Second Class is used for all items classed as large letters (value £1-£2 P&P depending on size), this is not a signed for/tracked service. Items should be with you within 2-3 working days of me sending them, however once posted delivery is out of my control and delays are experienced at times. I always have proof of postage should there be any problems. Royal Mail does not consider an item lost until 10 working days after postage, after this time a refund or a replacement can be processed.
Hermes is used for small parcels (value £3 P&P) and this is fully tracked through their system. UK deliveries should arrive in 3-5 working days, however once sent delivery is out of my control and delays are experienced at times. If not delivered after 7 working days Hermes will investigate, after this time a refund or a replacement can be processed.
Postage is included in the price of the item.
Dispatch Times:
Ready to go items - sent out as soon as possible, frequently next working day, but please allow up to 3 working days.
Made to order items - This includes bespoke and custom orders as well as non-stock items. The dispatch time varies due to the making process and there is an estimated dispatch time in each item description. I will contact you if there are any delays as soon as I can and keep you updated with your order.
Delivery: I am happy to send direct to another address for you with a personal note. Please add details to the notes section of your order.
If you have any questions please do message me and I will help the best I can. Thank you.
Refund Policy
Damaged or Lost Items: On the rare occasion that items are lost in the post or arrive damaged please let me know as soon as possible. Lost items can be refunded once we reach the current Royal Mail/Hermes lost items time limits (the time set by the company when they consider the item lost - see postage policy). I will contact them as soon as you let me know that the item has not arrived or is damaged. For damaged items I need photos of the damage and packaging within 48 hours of delivery to process your return/refund.
Non-personalised/bespoke items: If you order a non-personalised/bespoke item and you are not happy with it once it arrives then you are welcome to return the item at your own cost within 14 days. Please contact me to let me know you wish to return the item and why. I will refund the cost of the item once I receive it back. The item needs to be returned in original packaging or similar to ensure safe return. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Proof of postage will be necessary.
Personalised and bespoke Items: Personalised and bespoke items are not eligible for return/refund unless they are damaged or defective, then please follow the steps for damaged items.
Cancellation / Return / Exchange Policy
Please contact me if you have any problems with your order. I accept non-personalised items returns for a refund, or exchanges. Contact me within 48 hours of delivery and ship items back within 14 days of delivery.
Cancellations:
Ready to go items - These need to be cancelled prior to me sending them out. If I have already sent them you can return them at your own cost for refund within 14 days of delivery (please see refund policy).
Made to order items - This includes personalised, bespoke and custom items. These need to be cancelled within 48 hours of order for full refund. After this time a partial refund can be offered due to the cost of ordering/cutting specifically for such orders.
Returns: See refund policy for full details of what items how and when to return
Exchange policy: Damaged or defective items can be exchanged instead of refunded for the same/similar item. Please message/email me within 48 hours of receiving the item to arrange. Photos of damage/fault are needed to proceed.
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