This is the Returns & Refunds Policy Page for The Soap Flower Shop. Our website address is located at www.soapflowershop.co.uk.
Our business is located at Unit 25, Romford Shopping Hall, Romford, RM1 3AB.
Section 1 - Overview
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Section 2 - Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Section 3 - Exceptions / non-returnable items
Certain types of items cannot be returned, (such as face masks, gloves, mask filters or sanitisers). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Section 4 - Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Section 5 - Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method, within 5 working days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Section 6 - Contact us
If you have any queries relating to returns or refunds please contact us and remember to include your order reference at:
The Soap Flower Shop
Romford Shopping Hall
Romford, RM1 3AB