Partners in wine square sign

Damaged or Lost Items: On the rare occasion that items are lost in the post or arrive damaged please let me know as soon as possible. Lost items can be refunded once we reach the current Royal Mail/Evri lost items time limits (the time set by the company when they consider the item lost - see postage policy). I will contact them as soon as you let me know that the item has not arrived or is damaged. For damaged items I need photos of the damage and packaging within 48 hours of delivery to process your return/refund. Non-personalised/bespoke items: If you order a non-personalised/bespoke item and you are not happy with it once it arrives then you are welcome to return the item at your own cost within 14 days. Please contact me to let me know you wish to return the item and why. I will refund the cost of the item once I receive it back. The item needs to be returned in original packaging or similar to ensure safe return. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Proof of postage will be necessary. Personalised and bespoke Items: Personalised and bespoke items are not eligible for return/refund unless they are damaged or defective, then please follow the steps for damaged items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Sale items will be refunded at price they were bought for, not the price listed on the site at time of return. Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your returns or exchanged product to reach me/you may vary. If not using a tracked service for your return, proof of postage is needed in case the item is lost in post and a claim needs to be made. I don’t guarantee that I will receive your returned item, in this case you would need to claim against the service you used as a lost item.