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Postage: Standard Royal Mail Second Class is used for all items classed as large letters (value £1-£2 P&P depending on size), this is not a signed for/tracked service. Items should be with you within 2-3 working days of me sending them, however once posted delivery is out of my control and delays are experienced at times. I always have proof of postage should there be any problems. Royal Mail does not consider an item lost until 10 working days after postage, after this time a refund or a replacement can be processed. Hermes is used for small parcels (value £3 P&P) and this is fully tracked through their system. UK deliveries should arrive in 3-5 working days, however once sent delivery is out of my control and delays are experienced at times. If not delivered after 7 working days Hermes will investigate, after this time a refund or a replacement can be processed. Postage is included in the price of the item. Dispatch Times: Ready to go items - sent out as soon as possible, frequently next working day, but please allow up to 3 working days. Made to order items - This includes bespoke and custom orders as well as non-stock items. The dispatch time varies due to the making process and there is an estimated dispatch time in each item description. I will contact you if there are any delays as soon as I can and keep you updated with your order. Delivery: I am happy to send direct to another address for you with a personal note. Please add details to the notes section of your order. If you have any questions please do message me and I will help the best I can. Thank you.