Olly Octopus Shares a Smile Children’s Picture Book

Damaged or Lost Items: On the rare occasion that items are lost in the post (not arrived after 10 working days) or arrive damaged please let me know as soon as possible. Lost items can be refunded once we reach the current Royal Mail lost items time limits. I will contact them as soon as you let me know that the item has not arrived. For damaged items I need photos of the damage and packaging within 48 hours of delivery to process your return/refund. Non-personalised signed copies: if you are not happy with it once it arrives then you are welcome to return the item at your own cost within 14 days. Please contact me to let me know you wish to return the item and why. I will refund the cost of the item once I receive it back. The item needs to be returned in original packaging or similar to ensure safe return. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Proof of postage will be necessary. Personalised signed copies: Personalised copies of my are not eligible for return/refund unless they are damaged or defective, then please follow the steps for damaged items.