Handmade sterling silver hammered heart necklace

Please contact me within 14 days if you have changed your mind and wish to return your item. Items must be returned within 30 days in original packaging and condition. Return postage will be paid for by the buyer. For hygiene reasons, earrings are non-refundable. If your item is faulty, please contact me to arrange a return. I will endeavour to fix and return the item to you. If this is not possible, I will arrange a replacement or refund. Over time, silver may tarnish resulting in dull or even black jewellery. Tarnishing occurs when silver is exposed to oxygen and sulphur in the air. This is unavoidable, but, does not damage the metal and can be removed easily by cleaning (please see silver care information) . Items will not be refunded as a result of silver tarnish. How to care for your silver jewellery: Silver is subject to tarnishing over time, resulting in dull or even black jewellery. Tarnishing occurs when silver is exposed to oxygen and sulphur in the air. It is unavoidable, but, thankfully, it doesn't damage the metal and can be removed easily with cleaning. How to prevent tarnishing: 1) Wearing jewellery will slow down the process of tarnish. 2) Remove silver rings/bracelets when hand washing. Soap and hand gel residue can dull the surface of silver. 3) Keep your jewellery separate, preferably in an airtight bag. 4) Try not to wear your silver jewellery in humid environments Cleaning your silver jewellery: Specialist solutions or cloths specifically designed for cleaning silver are widely available. You can also clean your silver jewellery at home by following these steps: 1) Soak the jewellery in a bowl or warm water and a few drops of washing up liquid for about 10 minutes. 2) Gently clean the silver with a soft, clean brush. Taking special care around any gemstones/beads. 3) Rinse in warm clean water. 4) Leave the jewellery to air dry.