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Cancellation If you wish to cancel your order please email me within 48 hrs as some orders may already be started and if personalised then it can not be cancelled Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: Gift cards Downloadable software products Personalised / custom designed vinyls/gifts To complete your return send me (Heather) an email at heathersdecals@yahoo.com with your name,order number and reason for returning, once you have had a confirmation please send your item to: 149 Carr Lane, Grimsby, DN328JN, United Kingdom. Once your return is received and inspected then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping To return your product, you should mail your product to: 149 Carr Lane, Grimsby, DN328JN, United Kingdom You will be responsible for paying for your own shipping costs for returning your item. Shipping costs of original order are non-refundable (unless item was faulty). Your refund will be minus the shipping paid originally (unless item is faulty) If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you would like to exchange an item (non personalised) then please follow the above instructions and once your item is received back to me I will send the exchange - if there is a price difference this will be discussed prior to return.