Black and white trinket dish

Cancellation, Returns, and Exchange Policy At Handmade by Nicola Ann, we want you to be completely satisfied with your purchase. If for any reason you wish to cancel your order, return an item, or request an exchange, please read the following policy. Cancellation If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel the order and issue a full refund. If your order has already been shipped, you may need to return the item in order to receive a refund. Returns If you are not satisfied with your purchase and would like to return an item, please contact us within 14 days of receiving your order to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse a return if the item has been used or is not in its original condition. Exchange If you would like to exchange your item for a different size or colour, please contact us within 14 days of receiving your order to request an exchange. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse an exchange if the item has been used or is not in its original condition. Return Shipping You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Refund Process If you are eligible for a refund, we will issue a refund to your original payment method. Please note that the refund may take several business days to appear on your account depending on your payment provider. Custom Orders Please note that custom orders are non-refundable and non-exchangeable unless the item is defective or damaged upon receipt. Contact Us If you have any questions or concerns about our cancellation, returns, and exchange policy, please contact us at handmadebynicolaann@hotmail.com. We are happy to assist you.