Frequently Asked Questions

General Questions

Seller Questions

Buyer Questions

When will I receive my item?

Vendors show their estimated dispatch times on the product page – please ensure you’re happy with this timeframe to avoid disappointments/missed occasions!

I have a product query

No problem! If you visit the product in question, there’s a “Message Seller” enquiry button. The vendor will receive notification of this message. Alternatively, some vendors advertise their social media platforms on their shop page.

I don’t live in the UK, can I shop on Crafter’s Market?

Unfortunately not! Crafter’s Market is currently only for the UK market as this fits our ethos and capabilities at this time. In the future we may expand to offer a worldwide service, however only when we can ensure it’s done right for both our vendors and customers.

My item has been lost/damaged.

If you receive an item that has been damaged or isn’t as described, or you are still waiting for you item after the processing time has passed, please first get in contact with your vendor.

If after contacting your vendor the issue has not been resolved feel free to contact us. We will do our best to help, but please be aware that as a third party we are not responsible for the products sold on our site.

I’m not happy with my order 🙁

If, for whatever reason, you’re not happy with your purchase, please contact the seller before leaving feedback. They’ll most likely be able to sort out any issues and/or arrange a refund/replacement for you. If you have any trouble, please open a support ticket and let the Crafter’s Market team know.

I have a question not answered here

Please head over to our knowledgebase and, if you still cannot find your answer, get in touch via the contact page and a member of our team will reply as soon as possible.

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