Frequently Asked Questions

General Questions

What is Crafter’s Market UK?

Crafters Market UK is a UK based selling platform for crafters, designers and creatives to sell their handmade products online.

Who runs Crafter’s Market UK?

A small team of crafter’s who love making things and want to help other creatives in the industry reach customers in the UK.

Where is Crafter’s Market UK based?

Crafters Market UK is a virtual shopping market, our office is in Bristol though.

Seller Questions

Who can sell on Crafter’s Market UK?

Whether you’re a hobbyist or small UK business and 18 years and older, you’re welcome to sell with us.

How much does it cost to set up a shop?

We offer two packages, Basic and Plus, which you can read about here.

The Basic package is 5% commission fee with a 1.4% + £0.20 payment processing fee.

The Plus is 0% commission fee with a 1.4% + £0.20 payment processing fee.

Is there a minimum membership period?

Nope! If you’ve chosen to register on our Plus package, your subscription is paid in advance for the next 30 days. You are free to switch between the two membership packages anytime – changes are effective immediately.

What can I sell on Crafter’s Market UK?

Whether you make with your hands (Maker), or you design with your mind (Designer) – If your own creativity was involved in the creation of your product then likeliness is that it can be sold on our site. Yes, even downloadable digital products!

  • All items listed as ‘handmade’ must be made/designed by you.
  • You are expected to be transparent about any third parties involved in helping to create your items.

For our extensive list, please visit our Handmade Policy.

What happens to my account if I don’t sign in in awhile?

In order to ensure customers receive the best service, we automatically moderate vendor accounts in the following way:

  • Accounts inactive for 6 months
    These accounts have their shop products switched to a draft status.
  • Accounts inactive for 8 months
    These accounts have their products removed from the marketplace.
  • Accounts inactive for 10 months
    These accounts are switched to an inactive state pending removal.

You can reset the inactivity counter by simply signing in.

Am I allowed to sell on other sites as well

Absolutely! Our Ethos is to promote shopping with UK crafters. We encourage you to get yourselves out there.

How can I increase my sales?

There’s no guarantees when selling online, but you can increase your conversion rate by taking advantage of all of our vendor features. This includes joining our Customer-facing Facebook group. Don’t forget we have a vendor-exclusive group too should you need any advice/guidance (Holly is a whizz at putting together vendor workshops!).

How will I be paid?

We utilise Stripe for our payments for both sales and automated vendor payouts. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. We use Stripe primarily because it’s a well trusted PayPal alternative with slightly lower fees (which we pass on to the vendor).

When you make a sale, our commission and Stripe’s payment fees are automatically taken and the rest is transferred to you within 7 days.

You can set up a Stripe account for free after you register as a vendor by going to your Shop Manager > Settings > Payment.

Buyer Questions

When will I receive my item?

Vendors show their estimated dispatch times on the product page – please ensure you’re happy with this timeframe to avoid disappointments/missed occasions!

I have a product query

No problem! If you visit the product in question, there’s a “Message Seller” enquiry button. The vendor will receive notification of this message. Alternatively, some vendors advertise their social media platforms on their shop page.

I don’t live in the UK, can I shop on Crafter’s Market?

Unfortunately not! Crafter’s Market is currently only for the UK market as this fits our ethos and capabilities at this time. In the future we may expand to offer a worldwide service, however only when we can ensure it’s done right for both our vendors and customers.

My item has been lost/damaged.

If you receive an item that has been damaged or isn’t as described, or you are still waiting for you item after the processing time has passed, please first get in contact with your vendor.

If after contacting your vendor the issue has not been resolved feel free to contact us. We will do our best to help, but please be aware that as a third party we are not responsible for the products sold on our site.

I’m not happy with my order 🙁

If, for whatever reason, you’re not happy with your purchase, please contact the seller before leaving feedback. They’ll most likely be able to sort out any issues and/or arrange a refund/replacement for you. If you have any trouble, please open a support ticket and let the Crafter’s Market team know.

Crafter's Market UK is free to join! Create a shop and start selling today. Sign up now!